Effective date: May 27, 2026
1. Information we collect
We collect two kinds of information. Information you provide when you contact us via WhatsApp — such as your name, shipping address, item preferences, and order details — which we use solely to provide quotes and fulfil orders. Information collected automatically when you browse the site, including anonymized analytics data (pages viewed, device type, approximate region) gathered through cookies and analytics tools.
2. How we use your information
We use the information to respond to your enquiries, prepare quotes, fulfil and ship orders, provide customer support, and improve the website. We do not use your information for unrelated marketing without your consent.
3. Cookies and analytics
We use cookies and analytics services (such as Google Analytics) to understand how visitors use the site so we can improve it. These cookies collect aggregated, largely anonymized usage data. You can disable cookies in your browser settings; the site remains usable without them.
4. Third parties
We rely on third-party services to operate: a content delivery network (Cloudflare) to serve the site securely, analytics providers to measure usage, WhatsApp (operated by Meta) for messaging, and payment processors (such as PayPal) when you pay for an order. Each processes data under its own privacy policy. We do not sell your personal information to anyone.
5. Your rights
If you are in the European Union, the GDPR gives you the right to access, correct, delete, restrict, or object to processing of your personal data, and to data portability. If you are a California resident, the CCPA gives you the right to know what we collect, to request deletion, and to opt out of any sale of personal information — though we do not sell personal information. To exercise any right, contact us via WhatsApp.
6. Data retention and security
We retain order-related information only as long as needed to fulfil the order and meet any legal obligations, then delete it. We use reasonable technical measures, including HTTPS encryption across the entire site, to protect information in transit.
7. Children
This site is not directed to children under 16, and we do not knowingly collect information from them.
8. Changes to this policy
We may update this policy from time to time. The effective date at the top reflects the latest revision. Material changes will be reflected here.
9. Contact
For any privacy question or request, reach us via WhatsApp.
This privacy policy is provided for transparency and is not legal advice. For specific legal questions about your data rights, consult a qualified professional.